The quickest and easiest way that we can assist you nowadays is via Remote Support over the internet.
What it involves is a Phantom technician temporarily logging onto your computer via a secure program called TeamViewer. The technician will be able to see your screen, move you mouse and help you solve whatever issue you may have. A handy chat program is built in to allow the technician to communicate with you while he works. The process only allows the technician to access your computer for that single session as a random password is requested at the start of each session. Once you end the session, the technician will not have access to your computer again until you provide him access again with a new password.
To get started:
1) Download TeamViewer from here: Download
2) Run Teamviewer
If you already have Teamviewer 12 or newer installed, please download TeamViewer 11 from here
If you're using a Mac, please download this version of TeamViewer 11 for Mac