Shop 16, Trinity Village Shopping Centre, Randpark Ridge, Randburg
Tel: 011 794 5415 |

The quickest and easiest way that we can assist you nowadays is via Remote Support over the internet.


What it involves is a Phantom technician temporarily logging onto your computer via a secure remote support program. The technician will be able to see your screen, move you mouse and help you solve whatever issue you may have. A handy chat program is built in to allow the technician to communicate with you while he works. The process only allows the technician to access your computer for that single session. Once you end the session, the technician will not have access to your computer again until you provide him access again.

Click on a link below to download the Remote Support software onto your computer.


Support Request Form

  • Once you've downloaded and installed one of the above remote support applications, fill in the support request form below with your details and let us know what your problem is. Your issue will then enter a queue for a support consultant to respond and assist you.
  • If you're battling to download or install the remote support software, let us know in the form below too and we'll assist.
  • If you prefer speaking to a consultant rather than filling in a form, you can call our contact center on: 011 794 5415 and schedule an appointment over the phone
  • Please note our office hours are 8am - 5pm Monday to Friday, 9am - 1pm Saturday.
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